We’re here to help you

The most important thing is that you will remain in the well-known environment you love so much so you can enjoy your daily activities.  Moments Hospice is not a typical medical staff – our interdisciplinary team will be here with every step you take. We know how every step is important to you so our team can create a very comprehensive life-changing plan, personalized only for you. They are not only here for you – they will be taking care of your family also, helping them cherish the precious memory of you, keeping you in their hearts forever.

Meet our highly trained and professional staff – every one of them has their own role to play in your life. Meeting your spiritual, health and psychical needs for a complete circle of care.

Roles and responsibilities of the team

Complete care

The primary care physician is responsible for identifying the patient’s need for hospice and making the referral for hospice services. The physician is encouraged to remain involved as a member of the patient care team, and to actively participate in the hospice plan of care.

This role is an important one as you and your loved one may value the relationship you have with your physician and consider her/him a trusted care provider. By your physician staying involved, this will create a better transition to hospice and overall experience for your loved one and you as the primary caregiver.

The hospice medical director provides an oversight of patient care and support to the hospice team. The hospice medical director attends an interdiscplinary team (IDT) meeting to discuss the plan of care by assisting in establishing goals, and providing active participation in decisions regarding patient care.

As needed, the hospice medical director is available to consult with your loved one’s primary care physician regarding her/his care issues.

The registered nurse case manager coordinates the plan of care with the primary care physician and hospice medical director through initial and ongoing nursing assessments. The nurse will make visits to your loved one two to three times a week, or more as needed, to ensure that all distressing symptoms are effectively palliated and that your loved one and your family’s needs are being met.

The RN provides supervision of all care provided by the licensed practical nurse and home health aides, and coordinates care with the other members of the hospice team to ensure that your loved one and the family’s psychosocial and spiritual needs are met.

The hospice social worker provides initial and ongoing psychosocial assessments of your loved one and establishes a psychosocial plan of care. The social worker will normally see your loved one and family one to two times a month to provide emotional support and ensure everyone’s psychosocial needs are met. You, your loved one, any family member or a member of the IDT can request additional psychosocial visits as needed.

The social worker can provide guidance to your loved one and yourself with topics such as helping with a Do Not Resuscitate (DNR) order, assisting with finding financial or community resources, and if needed making arrangements for nursing home placement or transfer to an inpatient care facility. The hospice social worker can also provide you and your loved one with counseling during times of crisis.

The hospice chaplain provides initial and ongoing spiritual assessments of your loved one and family and provides interventions as needed. The chaplain visits one to two times a month or more often as needed if you, your loved one or member of the IDT requests. If relevant, the hospice chaplain coordinates care with your loved one’s community spiritual care provider.

The care provided by the hospice chaplain is more spiritual in nature than religious. Spiritual care is aimed at addressing the existential issues commonly experienced in the dying process. Care by the hospice chaplain is non-denominational; no attempts will ever be made at proselytization. The chaplain can, if requested by your loved one or family, officiate the funeral.

The bereavement counselor not only supports and guides you as the caregiver through the bereavement period after your loved one has passed away, but can help your loved one personally work through the grief associated with her/his declining health and eventual death.

The bereavement counselor assesses the grief of your family and can provide bereavement services for up to a year, or longer, after your loved one passes away. Your loved one may find great comfort in knowing that her/his family will continue to receive the support of the hospice team after she/he is gone.

The home health aide will assist your loved one with personal care needs and assist you with light housekeeping. They can also teach you and other family members correct and safe methods for providing personal care to your loved one.

When required, the services of the aide are highly valued by patients and families. The home health aide supplements the care provided by the nurse case manager. Their role will inevitably become invaluable in the comfort of your loved one.

The hospice volunteer provides companionship and support to your loved one and the family. All hospice volunteers are required to attend volunteer training at the hospice and must follow a volunteer plan of care.

The volunteers frequently perform needed errands and light housekeeping for you and your loved one. Medicare requires that 5% of all hospice care hours (in the entire agency) are to be provided by hospice volunteers.

Therapeutic massage helps relieve symptoms and provides patients an opportunity to relax their body and mind. Although massage isn’t capable of curing any serious or life-threatening medical disorders, it can provide welcome relief from the symptoms of anxiety, tension, depression, insomnia, and stress as well as back pain, headache, muscle pain, and some forms of chronic pain. For some patients, skilled and gentle massage can also help achieve more restful sleeping habits, aid digestion, ease breathing and improve mental clarity. Patient comfort is the number one priority during a massage therapy session.

In hospice settings, research has shown that music therapy interventions significantly increase quality of life and help bring focus on living to the patient, family and other caregivers. Music experiences are used to promote positive effects in several areas of life that are non-musical in nature

Our Physical Therapists will evaluate your ability to move safely throughout your home or care facility. The Physical Therapist will also evaluate your pain level and provide the physical therapy needed to help relieve you of pain and will work with the Hospice team to provide the best pain management and therapy combination to meet your specific needs.

Our Speech Therapists will work with the patient and family to provide solutions for patients who have difficulty communicating with loved ones. Being able to communicate with family toward the end of life is extremely important and we establish the best alternative ways to do so.

Our Occupational Therapists will work with the patient, family and ourHospice Team to assess and implement ways for the patient to maintain as much independence as possible. Daily routine such as bathing, getting dressed, feeding and other duties can be challenging and our Occupational Therapist will formulate ways to make days more comfortable while maintaining independence. We find this helps with the patients outlook to maintain a positive attitude improving the quality and comfort for remaining life.

The family remains the primary support to the hospice patient. The hospice team recognizes how difficult the role of the caregiver can be and is here to guide you through the process. The hospice team can support the family or caregiver with practical expertise and education on pain and symptom-control, living arrangements, identifying and meeting end of life wishes, financial considerations, access to community resources and how to take care of yourself. A unique feature of hospice care is the recognition that end of life care is hard work and the family and caregiver deserve our care, attention, and support during this time.

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